Terms of Service

Important Guest Information

Bookings and Payments

All bookings must be confirmed in advance. Payments can be processed at the time of booking or arranged for the day of the excursion. We accept cash, digital payments, and bank transfers.

Cancellation Policy

• Cancellations made 24 hours or more prior to the scheduled tour time are eligible for a full refund.
• Cancellations made within 24 hours of the tour time will incur a cancellation fee.

Safety Measures & Disclaimer

• Our Priority: The safety and wellbeing of our clients is paramount. Our guides and affiliates are fully trained in first aid and emergency procedures, and are highly knowledgeable regarding local terrain, weather patterns, and forestry regulations.
• Client Responsibilities: Guests must follow all instructions given by the tour guides to maintain a safe environment. The use of safety apparatus (such as life vests) is mandatory where applicable. Guests are responsible for securing their personal belongings; Xplore DA Tours is not liable for theft, loss, or damage to personal property.
• Health & Accessibility: We reserve the right to modify itineraries due to sudden weather shifts. Some tours have strict fitness or age requirements. Please inform us of any pre-existing health or physical conditions prior to booking; special arrangements can happily be made to accommodate health requirements and disabilities.
• Risk Acceptance: Adventure tourism involves inherent risks (including hiking on uneven terrain and swimming in natural bodies of water). By participating in our tour activities, clients acknowledge and accept these natural risks. Xplore DA Tours, its guides, and affiliates are not liable for personal injuries, losses, or expenses incurred during activities.
• Travel Insurance: We strongly recommend that all clients obtain a comprehensive travel insurance plan covering adventure activities, medical expenses, and personal belongings prior to their trip.